Refund Policy

Thank you for shopping at BloxShop.org. Before placing an order, please read our refund policy carefully to understand your rights and responsibilities as a customer.

 Digital Product Policy

All purchases made on BloxShop.org are for digital goods and are non-refundable once the order has been processed or claimed.

Because digital items are delivered electronically and cannot be returned or reclaimed once sent, we do not offer refunds under the following circumstances:

  • You changed your mind after purchasing

  • You no longer want or play the game

  • You refuse to use Discord to complete your order (for games requiring live delivery)

  • You failed to follow the claim instructions

  • You entered incorrect information (e.g., email address, Roblox username, display name instead of actual username)

Discord Requirement for Live-Delivery Games

Some games (such as Grow a Garden, MM2, etc.) require live in-game delivery, which means you must join our Discord server to receive your items.

If you are unwilling to download or use Discord, we cannot complete the order and no refund will be provided.

Offline Delivery Products

Some items (like Blox Fruits accounts or permanent fruits) may be delivered without live interaction. These are processed within 24 hours and sent via email or in-game, based on your purchase.

If you provide the correct email and username and still do not receive your item within 24 hours, please contact us at support@bloxshop.org. We are happy to help resolve the issue.

Customer Responsibility

You are responsible for:

  • Entering your correct Roblox username (not display name)

  • Using a valid email address at checkout

  • Checking your email (including spam/junk folders)

  • Following instructions provided via email or our Discord bot

  • Responding to staff requests in a timely manner

Failure to meet these responsibilities does not qualify for a refund.

 Unauthorized Disputes & Chargebacks

Initiating a chargeback or dispute without contacting us first may result in a permanent ban from our store and Discord server.

We keep records of all receipts, order logs, Discord tickets, and delivery confirmations to provide evidence against fraudulent claims.

 Need Help?

If you are unsure about how the delivery process works or need help claiming your item, please reach out to us first at support@bloxshop.org. We're happy to assist you.

By placing an order on BloxShop.org, you agree to this refund policy.

Thank you for understanding and supporting our store!