Digital Product Policy
All purchases made on BloxShop.org are for digital goods and are non-refundable once the order has been processed or claimed.
Because digital items are delivered electronically and cannot be returned or reclaimed once sent, we do not offer refunds under the following circumstances:
You changed your mind after purchasing
You no longer want or play the game
You refuse to use Discord to complete your order (for games requiring live delivery)
You failed to follow the claim instructions
You entered incorrect information (e.g., email address, Roblox username, display name instead of actual username)
If you stop responding to our delivery attempts or fail to follow up after we reach out (via email, Discord, or other means), your order will be marked as unclaimable and not eligible for a refund.
We make multiple efforts to contact you to complete your delivery, but your cooperation is required. This policy is further detailed in our Shipping Policy.
Games (such as Grow a Garden) require live in-game delivery, which means you must join our Discord server to receive your items.
If you are unwilling to download or use Discord, we cannot complete the order, and no refund will be provided.
You are responsible for:
Entering your correct Roblox username (not display name)
Using a valid email address at checkout
Checking your email (including spam/junk folders)
Following instructions provided via email or our Discord bot
Responding to staff requests in a timely manner
Failure to meet these responsibilities does not qualify for a refund.
Initiating a chargeback or dispute without contacting us first may result in a permanent ban from our store and Discord server.
We keep detailed records of receipts, order logs, Discord tickets, and delivery confirmations to provide evidence against fraudulent claims.
If you are unsure about how the delivery process works or need help claiming your item, please reach out to us first at support@bloxshop.org. We're happy to assist you.
By placing an order on BloxShop.org, you agree to this refund policy.
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